Refund policy

Last updated 25 September 2026

The policy

Fourteen days, no questions asked, running from the date you buy.

To ask for one, email hello@thecompoundsystem.com from the address you bought with. For a Stripe payment, we issue the refund to your original payment method through Stripe. For an order placed through Paddle, you can also contact paddle.net; Paddle issues that refund as the Merchant of Record. You do not have to explain why.

On a full refund, your licence ends, your access is revoked, your certificate, if you have one, stops verifying, and you should delete any files you downloaded.

There is no delivery date to miss

Nothing is sold before it exists. There is no pre-order, no promised delivery date and no countdown, so there is no date we can fail to keep. You buy the course when it is finished, and you get it immediately.

Corrections rather than refunds

If you find a number that is wrong, tell us. We will check it and correct it if you are right. That is how the product stays worth buying. A correction is not automatically grounds for a refund, but a pattern of them would be.

Being straight about one thing

We cannot un-send a file. A refund on a digital product is an act of good faith on both sides. We honour it anyway, because a refund costs less than an argument.

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