The dashboard is green. Sales are furious.
- The situation
- Month two. Cost per lead is $15 against a plan of $21, and volume is up. The client’s sales director says half the leads are rubbish, and the qualified rate in the CRM has fallen from 35% to 18%.
- The constraint
- Sales report to the client, not to you. You can change targeting, budget and the optimisation event today.
- Your call
- What do you ask for first?
You practise deciding what to ask for first when the platform and the sales team disagree.





